LIGHT OF HOPE
FAQs about Support Services and the Center
What services are available?
When is Faces of Hope Victim Center open?
For emergencies, always call 911.
Do I need an appointment?
- No, appointments are not necessary. We will see you on a first come, first served basis. You can schedule an appointment, if you would prefer by calling 208-577-4400.
Where is Faces of Hope Victim Center located?
Will anyone find out I was at the Center?
- All client records and information are kept in the strictest of confidence. Information will not be shared without a written release form from the client or where legal exceptions exist.
Is there a cost for services at the Center?
- No. All services are provided to you, free of charge. We know that finances can be an obstacle to receiving care, so we want to remove that for you.
Can I bring my children with me?
Where do I park?
May I bring a friend or family member with me for support?
- Yes. However, when you meet with one of our specialized professionals at the Center, your friend or family member may be asked to wait for you in the waiting area. They may also request to speak with another Advocate, if they would like additional information on supporting you as their friend or family member.
What if I do not want to share my information with all agencies at the Center?
There are some things that all people in Idaho are required to report, even if you do not give your permission. This includes suspected child abuse or neglect, and suspected elder abuse or neglect.
Each partner agency in the Center has different requirements about what information they must keep confidential and what information can be shared. When you meet with a partner agency in the Center, they can help you understand your rights regarding your information.
Can I make a police report at the Center?
Is the Center safe?
Are services available in other languages?
Is the Center accessible to persons with disabilities?
Can I access the Center, if I do not have legal immigration status?
Federal and state laws provide protection for all survivors of intimate partner violence, sexual violence, and child abuse, regardless of the individual’s country of origin, citizenship, or immigration status. The Center’s services are offered free and confidentially to all persons.
The Violence Against Women Reauthorization Act provides protection for undocumented individuals, who are victims of intimate partner violence, sexual violence, and stalking. No person in the United States can be denied benefits to any program or activity made available under this act based on national origin.
Can I get help completing out a protection order at the Center?
What is mandatory reporting?
Can I bring a friend with me?
- Yes. However, when you meet with one of our professionals at the Center, your friend or family member may be asked to wait for you in the waiting area. They may also request to speak with another advocate, if they would like additional information on supporting you as their friend or family member.
Do I need to file a police report to receive services?
Do I have rights?
- To be treated with fairness, respect, dignity and privacy throughout the criminal justice process;
- Permitted to be present at all criminal justice proceedings;
- Entitled to a timely disposition of the case;
- Given prior notification of trial court, appellate and parole proceedings and, upon request, to information about the sentence, incarceration or release of the defendant;
- Heard, upon request, at all criminal justice proceedings considering a plea of guilty, sentencing, incarceration or release of the defendant unless manifest injustice would result;
- To be informed of a possible plea agreement by the prosecuting attorney prior to entry into that agreement in criminal or juvenile offenses involving crimes of violence, sex crimes, or crimes against children;
- Allowed to refuse an interview, ex-parte contact or other request by the defendant or any other person acting on behalf of the defendant, unless such request is authorized by law;
- Consulted by the presentence investigator during the preparation of the presentence report and shall be allowed to read the report prior to the sentencing hearing.
- Assured the expeditious return of any stolen or other personal property by law enforcement agencies when no longer needed as evidence;
- Notified whenever the defendant or suspect is released or escapes from custody.